Poleana

How to delete your account and data

Last updated: August 2026
The fastest way is inside the app: Settings → “Delete my account”. Our server performs the deletion immediately and it is final. If you no longer have the app installed, you can also request it by email — this document states exactly what is deleted, what is kept, and how long it takes.

How to request it

Without the app at hand, write to ddavdevs@gmail.com from the email you registered with, using the subject “Delete my account”. If you played as a guest, there is no account to delete: your progress lives only on your phone and disappears when you uninstall the app.

What gets deleted

Once the request is confirmed we delete:

What is kept, and for how long

Nothing that identifies you. We keep only data that is no longer linked to you:

How long it takes

We acknowledge your request within 7 days and complete the deletion within 30 calendar days. We'll email you when it's done.

It cannot be undone

Deletion is permanent. In-game currencies, items and progress cannot be recovered afterwards, not even by creating a new account with the same email.